Our office is open Monday through Friday from 9:00 a.m. to 5:00 p.m. eastern time. We are happy to handle client questions and assist you in any way we can.

Our Emergency Repair line is covered by someone on our staff at all times. When an emergency call is received, we will determine the severity of the problem and dispatch the needed service. Owners will be advised of the situation upon our return to the office. We define an emergency as a fire, flood or any dangerous or hazardous situation.

All owners are advised to contact their insurance agent to determine if any change in coverage is warranted, as well as list PURE Property Management of South Carolina as an additional insured party to the policy. Please submit proof of this insurance with your onboarding documents. Residents are required to obtain a renter’s insurance policy with at least $100,000 liability coverage before move-in.

We will process owner payments every Thursday (for any late rents collected). If either of these dates fall on a holiday, they will be processed the next business day.
Owners sign up for direct deposit as this is the quickest way to receive monthly payments.

When a resident breaks the lease prior to its expiration the resident is responsible for paying rent until a new resident can be found. Associated leasing and marketing fees are also the responsibility of the resident.

If rent payments are not received in our office by the 5th, we will send a letter to the resident advising them of their delinquency. If we are not successful in collecting rents immediately though our contact with the resident, we will notify you and take steps to secure the rent and/or file eviction proceedings.

Clients should maintain all utilities in the property until advised otherwise by the property manager. Failure to do this could result in additional fees to the client for utility hook-up evaluations. Residents are expected to set up utilities in their name within 3 days of the date of occupancy.

All residents are required to give us the 1st month’s rent at lease signing along with any applicable pet fees. Before we turn over the keys, a resident will pay a security deposit if they have not elected our Security Deposit Replacement option. This new program allowed PURE Property Management of South Carolina to increase the required security deposit limits and offer more protection for the client. Our Business Development Representative can explain more about this exciting program.

We have a thorough screening process that all applicants must go through. This process includes screening credit, criminal background, employment/income, and employment verification. Placing qualified residents in your property is one of the most important jobs we do as your property manager. If a client encounters a situation where they need to rent to someone that we do not approve, we may choose to return the property to the owner for management.

Nearly 50% of all renters have some kind of pet. We recommend advertising your property as “Pets Negotiable”. You can always say “No to an applicant if you don’t like the age, size or breed of the pets they have.

All our properties are “Non-Smoking” properties and we include this in our leases. This rule protects your property from the damage that can be caused by smoke.

Familial status is protected under Federal Fair Housing laws. We do not discriminate against families, or any other protected class.

During the time your property is listed for rent our Leasing Agent will contact you once per week to discuss activity, market conditions and advertising results. They may also call you with questions about accepting certain types of pets or specific offers from prospective residents. You will also receive email notification from our showing system when showings are scheduled for your property.

It is impossible to predict exactly how long it will take to find qualified residents for your property. The most important factors include: price, location and overall condition of the property. Generally, it takes less time to find a resident than it takes to sell a property. Pricing the property competitively and having your property in the best condition possible are both crucial to securing a resident quickly.

We begin marketing your property upon receipt of a fully executed management agreement, or upon receipt of 30 day notice that a resident will be vacating. We advertise rental properties several ways including:

• CTAR Multiple Listing Service
• Our website
• A network of national rental websites including Google, Hotpads, Vast, Zillow, Realtor.com and many others.
• A property sign placed in front of your home (if allowed)

Coordinating and managing the advertising of your property is included in the leasing fee.

PURE Property Management of South Carolina rents more homes than any other company in Charleston, Berkeley, Dorchester, Lexington, Newberry, Orangeburg and Richland Counties. We can help you rent your home fast because we consistently attract more prospective residents. And, you can rest assured that your property is in good hands with our team of experienced property management professionals.